Incorrect Addresses
Accurate shipping address is crucial, and it's best to double-check your delivery address. If you provide an incorrect delivery address, we will do our best to redirect the package to the correct address, but sometimes the postal service may not be able to complete this task, and any additional costs incurred will be your responsibility.
Order Tracking
Once we are able to ship your order, a tracking number will be provided. Additional delays beyond our control, such as postal delays or customs checks, may occasionally occur. Thank you for your patience and understanding.
Lost Packages
Every order is guaranteed, and if your package does not arrive, you are eligible for a refund or replacement. Please contact us.
Additional notes on shipping times
Please allow extra time during busy seasons, as postal delays are beyond our control. Other factors such as distance, customs, and natural disasters may lead to further postal delays.
Taxes and Customs Fees
Our prices already include taxes on our end. However, depending on your location's laws, you may be required to pay local customs duties and taxes. We do not cover these fees and taxes. We are not responsible for delays caused by your country's customs department. For more detailed information about charges, please contact your local customs."
Handling:
Our commitment is to dispatch all orders within 1-3 business days. Rest assured, every order comes with tracking from dispatch to delivery.
If you have any questions or concerns about your order, please don't hesitate to reach out to us at We are here to help and will do our utmost to assist in tracking missing parcels or investigating any delays.
Thank you for choosing us for your travel needs.
frank mccauley (verified owner) –
Received the item and immediately tested it, cooling effect is excellent, compact and portable, no more worries about insulin for the elderly when traveling.
Dan Thomas (verified owner) –
Only used the powered cooler, cools quickly, good effect, overall high quality, materials look premium.
Gaby (verified owner) –
Bought for someone else.
Travis Thompson (verified owner) –
Haven’t used it yet, will review after.
Stephen Austrie (verified owner) –
Received the item, so now there are no worries about going out. Otherwise, in summer, I couldn’t even consider a trip without insulin refrigeration. Now, diabetics can travel long distances without concern. Thanks to the seller for their enthusiastic service, especially the customer service team for their detailed explanation. I will definitely recommend this to my friends.
Graciela MacLeod (verified owner) –
Accurate temperature control, just what I wanted.
Kathryn A. Moore (verified owner) –
Very practical, a boon for diabetics, praise.
S. Deane (verified owner) –
Patient customer service, beautiful product, great value for money. Workmanship: exquisite.
Vel (verified owner) –
Very nice, extremely convenient, temperature consistently controlled between 35.6-46.4°F.
KN (verified owner) –
Well-packaged product, good cooling effect, temperature display makes it more convenient for outings, especially long trips. Can cool insulin in the car, a perfect product.
Smokey (verified owner) –
Very good.
Les (verified owner) –
Very useful.
Linda Buford (verified owner) –
Resembles a thermos, easy to carry, and can hold two to three insulin pens. Offers a good cooling effect – a real boon for diabetics.
Linda Buford (verified owner) –
Right size.
Steve (verified owner) –
The product is great, keeps things cool.
pamela miracle (verified owner) –
Fast shipping, matches the product description, includes all parts, and comes with good seller service. Read the manual carefully before use.
KatieH (verified owner) –
Difficult for dad to find ice packs when traveling. This is just the right size he wanted, and it has three uses. Good.
SpecialK (verified owner) –
Bought for carrying biologics abroad. Unlike insulin, they can’t stay at room temperature long, so I have high temperature requirements.
KELVIN HICKS (verified owner) –
Attractive and durable.
Tony (verified owner) –
Very good and convenient. Usage: Excellent cooling effect, no worries about high temperatures affecting the effectiveness of eye drops.
Jeanette Herrbach (verified owner) –
Many functions, better than previous ones, no worries when going out.
Julius Ng (verified owner) –
Large capacity, quiet, cools from over 68°F to around 35.6-37.4°F in about half an hour, continuously cools when plugged in.
Robert Barry (verified owner) –
Compact, easy to handle.
Rae Ben (verified owner) –
Convenient and quick, easy to use when traveling.
Elissa (verified owner) –
Fast logistics, well-packaged, family very satisfied, very practical, good reviews.