Incorrect Addresses
Accurate shipping address is crucial, and it's best to double-check your delivery address. If you provide an incorrect delivery address, we will do our best to redirect the package to the correct address, but sometimes the postal service may not be able to complete this task, and any additional costs incurred will be your responsibility.
Order Tracking
Once we are able to ship your order, a tracking number will be provided. Additional delays beyond our control, such as postal delays or customs checks, may occasionally occur. Thank you for your patience and understanding.
Lost Packages
Every order is guaranteed, and if your package does not arrive, you are eligible for a refund or replacement. Please contact us.
Additional notes on shipping times
Please allow extra time during busy seasons, as postal delays are beyond our control. Other factors such as distance, customs, and natural disasters may lead to further postal delays.
Taxes and Customs Fees
Our prices already include taxes on our end. However, depending on your location's laws, you may be required to pay local customs duties and taxes. We do not cover these fees and taxes. We are not responsible for delays caused by your country's customs department. For more detailed information about charges, please contact your local customs."
Handling:
Our commitment is to dispatch all orders within 1-3 business days. Rest assured, every order comes with tracking from dispatch to delivery.
If you have any questions or concerns about your order, please don't hesitate to reach out to us at 
We are here to help and will do our utmost to assist in tracking missing parcels or investigating any delays.
Thank you for choosing us for your travel needs.
teodoro o. (verified owner) –
A fantastic product that solves a big problem. Customer service is very patient and helpful. Excellent 👍 highly recommend.
RAMON FAZAH (verified owner) –
Handy to carry when going out. A portable mini cooler.
Rod Hanson (verified owner) –
Used it a few times before reviewing. This ‘Secretbox’ is really good, well-designed, aesthetically pleasing, easy to carry, and has a long battery life. A great choice for diabetics.
Irbyn campos (verified owner) –
Convenient for travel, quite practical.
Calvin Hall (verified owner) –
Already took it on two trips, indeed very convenient, hoping it will be durable and last long.
Ms. TM (verified owner) –
Useful, large capacity.
BZN (verified owner) –
High aesthetic value, great insulation effect, my dad really loves it 😍
calling4life (verified owner) –
Works well, cools down quickly.
J. L. Pittenger (verified owner) –
Very useful, reasonably priced, good purchase.
Thomas L. Boshell (verified owner) –
I just bought it and haven’t set it up yet. I’m hoping it will be perfect for travel.
john (verified owner) –
Handy for business trips, quite portable.
WhtRabbit007 (verified owner) –
Very good, excellent quality.
Tiffanee McKee (verified owner) –
Really great product, so convenient to use. I like it a lot.
BG (verified owner) –
Bought it for traveling. Good value for money, the cooler isn’t too big, and I really like it overall. Well packaged and comes with many accessories. Can be charged on the go or use ice packs, very convenient.
A.J . Johnson (verified owner) –
Fast and reliable delivery, works great after trying!
ExchInspector (verified owner) –
Insulin becomes ineffective if not stored at cool temperatures, making blood sugar control difficult. This cooler solves the problem of keeping insulin at the right temperature. Fast delivery, very satisfied.
Ms. TM (verified owner) –
Not bad, well-packaged.
Terri (verified owner) –
Can’t fit the ice crystal box and cooling chamber at the same time. Can’t fit the ice bucket with either. Have to choose one out of three for meds. Looks like a bunch of options but can only use one. The cooling chamber doesn’t display temperature when unplugged. Not sure how long the cooling chamber can maintain temperature on standby.
Steve (verified owner) –
Overall review: Very good.
BA (verified owner) –
Pretty nice, now worry-free about insulin effectiveness when going out, great value for money.
Brenda Mata (verified owner) –
Recommended by a friend! Communicated a lot with customer service, compared online for a long time, ultimately trusted this store, seems convenient to carry!
Sheila Morse (verified owner) –
Tried it with power on the first day, temperature dropped immediately, looks good, now reassured for outings.
JSnyder (verified owner) –
Can cool and lower temperature, but after a year without warranty, not sure how long it will last, might have to rely on ice bucket.
Mary Gravois (verified owner) –
Good. Usage: Good. Value for money: Good. Workmanship: Good. Material: Good.
MarvelGirl9714 (verified owner) –
Received it, well-packaged, high-quality workmanship. Tested the cooling, very fast, not too noisy, various ways to carry medication, good and recommendable.