Incorrect Addresses
Accurate shipping address is crucial, and it's best to double-check your delivery address. If you provide an incorrect delivery address, we will do our best to redirect the package to the correct address, but sometimes the postal service may not be able to complete this task, and any additional costs incurred will be your responsibility.
Order Tracking
Once we are able to ship your order, a tracking number will be provided. Additional delays beyond our control, such as postal delays or customs checks, may occasionally occur. Thank you for your patience and understanding.
Lost Packages
Every order is guaranteed, and if your package does not arrive, you are eligible for a refund or replacement. Please contact us.
Additional notes on shipping times
Please allow extra time during busy seasons, as postal delays are beyond our control. Other factors such as distance, customs, and natural disasters may lead to further postal delays.
Taxes and Customs Fees
Our prices already include taxes on our end. However, depending on your location's laws, you may be required to pay local customs duties and taxes. We do not cover these fees and taxes. We are not responsible for delays caused by your country's customs department. For more detailed information about charges, please contact your local customs."
Handling:
Our commitment is to dispatch all orders within 1-3 business days. Rest assured, every order comes with tracking from dispatch to delivery.
If you have any questions or concerns about your order, please don't hesitate to reach out to us at 
We are here to help and will do our utmost to assist in tracking missing parcels or investigating any delays.
Thank you for choosing us for your travel needs.
T-Bone (verified owner) –
A great product, easy to carry, with three cooling methods, very thoughtful. Now I don’t have to worry about carrying insulin when going out! Worth buying!
Travis Thompson (verified owner) –
Cools quickly, compact, portable, very stylish, good texture. Will see how it goes.
Fabian Tietel (verified owner) –
Used for a few days, quite good. Long cooling duration, perfect for work.
K happy (verified owner) –
Just received it, tried it out and it works well.
Barry (verified owner) –
A bit large, hope it’s stable.
Linda L. Rhoades (verified owner) –
Larger than expected, the provided bag doesn’t fit the cooling part. Haven’t tested the insulation yet, unsure if it can maintain below 8 degrees for 8 hours. Troublesome if there’s no place to charge during lunch on trips.
RAMON FAZAH (verified owner) –
Extremely convenient, excellent cooling effect. Visible temperature drop when plugged in. Highly recommended.
My Lang (verified owner) –
Good for the elderly, reassuring without needing to set anything.
sdarnell (verified owner) –
Quite useful. Convenient for car use with USB. Intelligent temperature control.
Jody Chuck Gong (verified owner) –
Nice appearance, not too heavy. Comes with a thermos sleeve, making it even more convenient to carry.
Robby90 (verified owner) –
The product is great, used it for an international trip. A bit heavy, better in a backpack. But the cooling effect is excellent. Used a power bank during the day and plugged in for 1-2 hours at night. Didn’t want it too cold. Satisfactory performance. Would recommend it. The customer service is also great, no problem bringing it on the plane.
dina beard (verified owner) –
This little box is so convenient! Great for the elderly, especially those needing insulin, who are afraid of traveling. With this box, we’re more at ease when the elderly go out. Just freeze the ice crystal box in the hotel fridge overnight, and it can maintain the temperature during the day. If there’s no fridge in the hotel, it can also cool itself by plugging in. Extremely convenient.
Humberto Villanueva (verified owner) –
Attractive design, portable.
Corrine Flatt (verified owner) –
High aesthetic value, good quality. Cools quickly when charged.
Cheryl Marriage (verified owner) –
First use, seems to have reached 8 degrees. Makes some noise when plugged in, but not loud, similar to a computer.
Anthony Harrington (verified owner) –
Used for half a month, overall good. Works fine with a power bank.
Crbrus (verified owner) –
Bought for my father’s travel. Tried it, works well. Just carry a power bank or use hotel electricity for cooling at night. Can also use ice from the hotel’s fridge overnight.
dirtydiana (verified owner) –
Tried it and it works. Bought for emergencies. A bit bulky for carrying, as one insulin pen lasts 10-20 days and only one or two are needed for emergencies. Would be perfect if it were smaller.
Jon Dickerson (verified owner) –
Portable and not too bulky. Works well.
Pak28 (verified owner) –
Fast shipping. Well-packaged. Used for a while before reviewing. Very handy during summer family trips, especially on the road. A practical solution.
susan (verified owner) –
Very useful.
Eddie matthis (verified owner) –
Received it and tried cooling with a power bank. Temperature control is satisfactory over time. The provided bag fits several power banks from home. Suitable for storing growth hormones. It fits pens and some medicine in the electric cooler. This brand also has a model specifically for growth hormones, planning to use it for travel.
Ken (verified owner) –
Not bad, quite convenient for business trips!
Kiran Lewis (verified owner) –
Received the item and tried it. Feels great, especially for my upcoming trip. No more worries about insulin temperature.
Corrine Flatt (verified owner) –
Reasonably designed, portable, versatile, compact, and an ideal companion for those in need.