Incorrect Addresses
Accurate shipping address is crucial, and it's best to double-check your delivery address. If you provide an incorrect delivery address, we will do our best to redirect the package to the correct address, but sometimes the postal service may not be able to complete this task, and any additional costs incurred will be your responsibility.
Order Tracking
Once we are able to ship your order, a tracking number will be provided. Additional delays beyond our control, such as postal delays or customs checks, may occasionally occur. Thank you for your patience and understanding.
Lost Packages
Every order is guaranteed, and if your package does not arrive, you are eligible for a refund or replacement. Please contact us.
Additional notes on shipping times
Please allow extra time during busy seasons, as postal delays are beyond our control. Other factors such as distance, customs, and natural disasters may lead to further postal delays.
Taxes and Customs Fees
Our prices already include taxes on our end. However, depending on your location's laws, you may be required to pay local customs duties and taxes. We do not cover these fees and taxes. We are not responsible for delays caused by your country's customs department. For more detailed information about charges, please contact your local customs."
Handling:
Our commitment is to dispatch all orders within 1-3 business days. Rest assured, every order comes with tracking from dispatch to delivery.
If you have any questions or concerns about your order, please don't hesitate to reach out to us at 
We are here to help and will do our utmost to assist in tracking missing parcels or investigating any delays.
Thank you for choosing us for your travel needs.
S. Deane (verified owner) –
Easy to carry and very practical. Recommended!
jamgrim20 (verified owner) –
Useful, great value for money, aesthetically pleasing, practical, and easy to carry. Recommended for purchase, reliable shopping, and super fast logistics.
dirtydiana (verified owner) –
Useful and easy to carry. Displays temperature when electrically cooled. When not powered, switch to the sealed lid quickly (as the electric lid is ventilated). The ice crystal keeps it cool for a day. Good product.
abalderrama7 (verified owner) –
Convenient and practical, solves a real problem.
CD (verified owner) –
The main drawback is it doesn’t display the temperature without power. Otherwise, it’s fine.
Dale (verified owner) –
The thermos is nice, with a quiet operation. Now I don’t have to worry about not having a fridge when traveling for work.
dirtydiana (verified owner) –
Received the product, really like it. Couldn’t wait to open it upon arrival. The family is also satisfied. A good shopping experience.
Mema F (verified owner) –
Been eyeing this insulin cooler for a while. Ordered yesterday and received it today. Tried it out and the temperature drops quickly.
TB Reviews Stuff (verified owner) –
Absolutely a magical item, very practical, thank you.
Robert J Lahnstein (verified owner) –
Longer insulation than regular coolers, not too bulky. Three modes of use cater to different scenarios and users. Thoughtfully designed. Will test it with medicine in a few days to see the real effect!
A.J . Johnson (verified owner) –
Overall good. Solved the problem of carrying growth hormones for my child. However, the temperature isn’t constant, and the ice pack only lasts a day. Charging is needed for longer trips; a 10,000mAh power bank lasts 3 hours. Need to plan well for outings.
Cestbon (verified owner) –
Used it for a few days. Initially, I kept it plugged in – a bit noisy but tolerable. Then I tried the ice pack, which kept it at 9 degrees for six hours. A 10,000mAh power bank lasted for six hours with three bars left, so it should last for about nine hours. It’s okay, but could be improved if it could better integrate ice, ice packs, and charging, as carrying all is inconvenient.
Mnanda (verified owner) –
Haven’t used it yet, but it looks nice and of good quality.
Grizz (verified owner) –
Finally received what I needed. Great item, good value for money. This is the most satisfying purchase I’ve made on Taobao. The seller’s attitude and the product both impressed me. The seller is professional and responsive. I asked many questions and got patient, detailed answers. I highly respect such good service. The item is exactly what I needed, well-packaged, and even better than expected. I’ll definitely return for future purchases.
Lisa (verified owner) –
Definitely cools, quite good.
Rich Zbikowski (verified owner) –
Everything is great, useful for outings.
Stephen Austrie (verified owner) –
The freezer bottle is great, bought for the elderly. Easy to carry and great for refrigeration.
Krazy Dawg Lady (verified owner) –
Fast shipping, easy to carry, good product.
Thomas L. Boshell (verified owner) –
Easy to carry, multiple cooling options, reassuring to use.
Joanna (verified owner) –
Useful and feels like good quality, but a bit expensive.
Richard (verified owner) –
Surprisingly excellent, relied on it throughout a trip. Kudos to the seller for such a great product.
JC1958 (verified owner) –
Great for carrying growth hormone pens, convenient. The Bio-Gel pack keeps cool for 12 hours+.
Michael H. (verified owner) –
A travel essential! Comes with a blue bio-gel pack. Can last two days in high temperatures without a fridge. Works with a power bank!
Rebecca (verified owner) –
Worth the price! Will visit again.
Bob (verified owner) –
Overall, pretty good.