Incorrect Addresses
Accurate shipping address is crucial, and it's best to double-check your delivery address. If you provide an incorrect delivery address, we will do our best to redirect the package to the correct address, but sometimes the postal service may not be able to complete this task, and any additional costs incurred will be your responsibility.
Order Tracking
Once we are able to ship your order, a tracking number will be provided. Additional delays beyond our control, such as postal delays or customs checks, may occasionally occur. Thank you for your patience and understanding.
Lost Packages
Every order is guaranteed, and if your package does not arrive, you are eligible for a refund or replacement. Please contact us.
Additional notes on shipping times
Please allow extra time during busy seasons, as postal delays are beyond our control. Other factors such as distance, customs, and natural disasters may lead to further postal delays.
Taxes and Customs Fees
Our prices already include taxes on our end. However, depending on your location's laws, you may be required to pay local customs duties and taxes. We do not cover these fees and taxes. We are not responsible for delays caused by your country's customs department. For more detailed information about charges, please contact your local customs."
Handling:
Our commitment is to dispatch all orders within 1-3 business days. Rest assured, every order comes with tracking from dispatch to delivery.
If you have any questions or concerns about your order, please don't hesitate to reach out to us at 
We are here to help and will do our utmost to assist in tracking missing parcels or investigating any delays.
Thank you for choosing us for your travel needs.
Mountain Girl (verified owner) –
Convenient to carry when going out, quite practical.
Georgia (verified owner) –
Useful for refrigerating medications when traveling. It’s a bit large, but still manageable with a backpack.
robert i. (verified owner) –
The insulation effect is quite good, better than expected!
Bb (verified owner) –
High aesthetic value, good insulation effect, my dad really likes it 😍
L.R.W. (verified owner) –
Quite useful, good quality, convenient to carry, will continue to follow this product.
JP (verified owner) –
A great invention, an excellent tool for storing special medications, hope it’s durable.
Carlos araujo (verified owner) –
Did a lot of research and finally chose this brand. It’s convenient for the elderly at home to use when traveling
robbinmiesch (verified owner) –
Really useful, the size is right, and my family finds it very useful.
Amy Hill (verified owner) –
The item is nice, worth buying, great value for money, highly recommended.
j hyer (verified owner) –
Looks good, will see how it works for the elderly on the road.
Shonnalee (verified owner) –
Amazing, it’s a lifesaver, no more worries when going out.
Carlos Perez (verified owner) –
Bought it for my husband; the box is very convenient and offers three different carrying methods, which is great!
nidhi (verified owner) –
After receiving it, I’ve taken it out twice, and it’s indeed very convenient. I hope it’s durable and lasts a long time.
Fernando Ortiz (verified owner) –
Tested the cooling effect and it’s not bad, but the capacity feels a bit too small.
Leonardo (verified owner) –
The quality is very good. This is my second purchase. I will buy it again. It’s very convenient to use, especially for traveling.
Kop (verified owner) –
Convenient for carrying medications while traveling.
JJBA1973 (verified owner) –
An excellent product that solved a major problem. The customer service was patient and helpful in clarifying my doubts. Thumbs up 👍 highly recommended.
Cynthia (verified owner) –
A great product, especially valuable because I bought it during a promotion. It’s multi-functional and the size is just right!
Barbara Brown (verified owner) –
Very good, the quality is excellent.
Jamie (verified owner) –
Now my father can finally go out with peace of mind. It can be plugged in or maintain temperature physically and can also be used with ice in emergencies, very convenient.
J. F. Leeper (verified owner) –
Received the item and haven’t officially used it yet. I just tried it at home to see if it reaches the standard temperature.
TBC (verified owner) –
My mother is diabetic and needs to take insulin before meals. It was very inconvenient for her to go out, especially in the summer. A friend recommended this, and it’s simple, convenient, and very good! The product looks just like the pictures, so I won’t take a photo. Diabetics in need can buy with confidence!
Triston Mason (verified owner) –
Keeping medications cold during summer outings was always a challenge, but this multifunctional preservation tool has alleviated that worry.
Cynthia Armstrong (verified owner) –
Bought it for my dad who just started using insulin, which made going out very inconvenient. I was planning to buy a mini-fridge, then stumbled upon this secretbox. After it arrived, I immediately took it to my dad, and it’s so easy to use. I plugged it in for a trial and the temperature stayed between 2 to 8 degrees. The cooling process is quiet. The size of the thermos is just slightly larger than a thermos, making it very convenient for outdoor use. Looking forward to its long-term performance
Jokwina (verified owner) –
I only reviewed this after using it a few times. This secretbox is really handy, well-designed, attractive, and portable. Making it the best choice for diabetics. I was in a hurry when I bought it; it arrived in few day, which was very timely. The courier service was excellent.