Incorrect Addresses
Accurate shipping address is crucial, and it's best to double-check your delivery address. If you provide an incorrect delivery address, we will do our best to redirect the package to the correct address, but sometimes the postal service may not be able to complete this task, and any additional costs incurred will be your responsibility.
Order Tracking
Once we are able to ship your order, a tracking number will be provided. Additional delays beyond our control, such as postal delays or customs checks, may occasionally occur. Thank you for your patience and understanding.
Lost Packages
Every order is guaranteed, and if your package does not arrive, you are eligible for a refund or replacement. Please contact us.
Additional notes on shipping times
Please allow extra time during busy seasons, as postal delays are beyond our control. Other factors such as distance, customs, and natural disasters may lead to further postal delays.
Taxes and Customs Fees
Our prices already include taxes on our end. However, depending on your location's laws, you may be required to pay local customs duties and taxes. We do not cover these fees and taxes. We are not responsible for delays caused by your country's customs department. For more detailed information about charges, please contact your local customs."
Handling:
Our commitment is to dispatch all orders within 1-3 business days. Rest assured, every order comes with tracking from dispatch to delivery.
If you have any questions or concerns about your order, please don't hesitate to reach out to us at 
We are here to help and will do our utmost to assist in tracking missing parcels or investigating any delays.
Thank you for choosing us for your travel needs.
Jordan Clyburn (verified owner) –
Personal suggestion: remove the thermos lid, combine the charging lid, ice pack, and storage for medication. Ensure safety for insulin pens and medication against vibration.
NB (verified owner) –
Easy to carry, full-featured, attractive color, convenient for diabetics when traveling.
S. Deane (verified owner) –
The insulin box is working well. When plugged in, it cycles temperature between 35.6°F and 46.4°F.
Nick Hurley (verified owner) –
The cooler is convenient for carrying and works like a mobile fridge. No more worries about medication storage.
Christabell Espinoza (verified owner) –
Received the insulin cooler. My partner is happy, now able to take insulin when traveling. Previously had to rely on pills, which didn’t control blood sugar well. A small item solving a big problem, recommended.
red47 (verified owner) –
The non-electric version is efficient. Tested for 3 days; still cool after 24 hours. Meets 24-hour temperature needs unless going to a place without a fridge for over 2 days.
Robin B (verified owner) –
Nice and practical, convenient for outings. Good experience, fast and professional delivery.
NCatalan (verified owner) –
Pleasant shopping experience, fast delivery, door-to-door service.
maxer (verified owner) –
Indoor electric plug-in with temperature display, portable with ice pack for travel. Good quality and appearance, will shop here again.
Robin Ashcraft (verified owner) –
As described, attractive design, effective cooling, room temperature dropped below 46.4°F in half an hour. Convenient for travel, patient customer service.
New Home Owner Ant (verified owner) –
Received quickly, well-packaged. This item is convenient. Initially overwhelmed by the parts, but customer service was patient and helpful.
Kathy Dodds (verified owner) –
Okay.
Sandra Young (verified owner) –
Just arrived, haven’t started using it yet. Hope it’s effective, long trips are a hassle.
john (verified owner) –
An excellent product that significantly reduces the worry of carrying insulin while traveling.
Kathy S. (verified owner) –
Really good, three cooling methods. First, charge with a power source, which automatically cools down and stops at the right temperature. Second, use the side connection. Third, fill the black compartment with water and freeze. Works with or without electricity.
Thomas Lee (verified owner) –
Very satisfied with the quality, excellent shopping experience. Customer service is professional and responsive.
Ricardo Montiel (verified owner) –
Useful, aesthetically pleasing, convenient, great value for money.
Krazy Dawg Lady (verified owner) –
Hope for some improvements, like a built-in battery.
scott laser (verified owner) –
Previously had a flip-top refrigeration box for insulin pens, needed two batteries. Now, this three-mode cooler is much more convenient.
Sheila Morse (verified owner) –
Very useful, good cooling effect, fits several medicines. Recommended, low power consumption.
KN (verified owner) –
Compact and attractive design. Smart digital display. Silent operation. Easy to carry. A blessing for diabetics. Worth buying
Kram Nala (verified owner) –
Tried immediately upon receiving, cools down to 2°C quickly when plugged in. Also has ice pack and ice bucket modes, very convenient for carrying growth hormones.
CWaller (verified owner) –
Very convenient and worth buying. Portable for air travel, uses bio_gel packs or ice, can be powered or use a power bank. Excellent customer service.
KCo (verified owner) –
Great! Can be used as a mini-fridge for unopened insulin. Cools down quickly once powered. Will test with a fully charged power bank and review later.
Bill Overdue (verified owner) –
Excellent quality and effectiveness, very useful for travel. Can plug into the car or a power bank, very reassuring.