Incorrect Addresses
Accurate shipping address is crucial, and it's best to double-check your delivery address. If you provide an incorrect delivery address, we will do our best to redirect the package to the correct address, but sometimes the postal service may not be able to complete this task, and any additional costs incurred will be your responsibility.
Order Tracking
Once we are able to ship your order, a tracking number will be provided. Additional delays beyond our control, such as postal delays or customs checks, may occasionally occur. Thank you for your patience and understanding.
Lost Packages
Every order is guaranteed, and if your package does not arrive, you are eligible for a refund or replacement. Please contact us.
Additional notes on shipping times
Please allow extra time during busy seasons, as postal delays are beyond our control. Other factors such as distance, customs, and natural disasters may lead to further postal delays.
Taxes and Customs Fees
Our prices already include taxes on our end. However, depending on your location's laws, you may be required to pay local customs duties and taxes. We do not cover these fees and taxes. We are not responsible for delays caused by your country's customs department. For more detailed information about charges, please contact your local customs."
Handling:
Our commitment is to dispatch all orders within 1-3 business days. Rest assured, every order comes with tracking from dispatch to delivery.
If you have any questions or concerns about your order, please don't hesitate to reach out to us at 
We are here to help and will do our utmost to assist in tracking missing parcels or investigating any delays.
Thank you for choosing us for your travel needs.
Bella (verified owner) –
Cools effectively, maintaining 35.6-46.4°F. Also comes with a power bank, no worries about unstable temperatures outdoors.
Douglas (verified owner) –
Ideal for traveling, easy to carry, and keeps medicines cool in hot weather. Comes with a power bank, much appreciated! Best wishes for your business.
liz barthe (verified owner) –
Received the thermos, tried it out, and it’s great. Well-crafted. Bought the version with a power bank, it lasted 11 hours after a full charge. Good, deserves a positive review. Would be better if cheaper.
Luapidor (verified owner) –
Very useful, good cooling effect, easy to carry, just need a power bank. As powerful as described, satisfied with the purchase.
KN (verified owner) –
The cooler is convenient, especially with a power bank connection. A 20k power bank lasts over six hours, superb👍. Cools quickly, usually below 46.4°F in about fifteen minutes, much better than my previous battery-operated one.
Ashnight9 (verified owner) –
Very good, high quality, nice.
Anne B (verified owner) –
Average, cools down quickly, but insulation is unclear. The digital display only works when plugged in, otherwise, the temperature is unknown.
teodoro o. (verified owner) –
Well-packaged, fast delivery, sensible design, good for low-temperature storage.
MRG (verified owner) –
Positive review.
Adelia M Ross Kuttler (verified owner) –
Good, automatically maintains 35.6-46.4°F, value for money, easy to carry, like it.
Art Lover (verified owner) –
Bought for family, makes traveling in high temperatures easier. Several modes, easy to use. No worries even without power.
Thomas Killough (verified owner) –
Bought for my mom. It arrived in a big box with a clear manual. Will provide more feedback after she uses it.
Robin Ashcraft (verified owner) –
Good quality, long-lasting insulation, suitable for travel.
Christopher M. Hogan (verified owner) –
Product material: Very convenient, high-quality cooler. Had an issue with the charging cable, customer service was excellent and replaced it immediately, very professional and patient.
Joy Kubilewicz (verified owner) –
Great for diabetics when traveling. Electric option for long trips, prefer ice crystals for short trips, as it’s longer lasting and doesn’t require electricity.
Veronica Veillette (verified owner) –
Pricey, but works well.👍🌸 The ice crystal box keeps it cool from morning till night. Tested the electric cooling, it took about 15 minutes to drop from 73.4°F to 46.4°F, but longer to reach 35.6°F, fluctuating between 35.6°F and 46.4°F. Ice crystal box is more convenient for short trips, no need to keep plugged into a power bank. Bought the charging option just in case.
Private (verified owner) –
Very nice and useful.
ana flores (verified owner) –
Quite useful.
David S. (verified owner) –
Really useful; tried it on power for half an hour and it cooled to 46.4°F, very quietly. Power bank lasts 6-8 hours. Right size for more injectables, makes long trips easier without looking for fridges. All three methods are convenient.
Sharon L Park (verified owner) –
Quite convenient for outings, but for long trips, one power bank is not enough.
Lazell (verified owner) –
Used it a few days ago, really effective and practical for outings. Hesitant buyers can consider purchasing.
Sandra L. Strong (verified owner) –
This model is a boon for diabetics, very convenient for travel.
justin lushing (verified owner) –
Prepared for my mom’s travel, tried and works well, three ways to refrigerate, very practical, very satisfied.
Debbie Gunter (verified owner) –
Received the insulin box. My parents are traveling, and it feels secure to carry. It quickly reaches the set temperature range when plugged in, resembling a thermos and is easy to carry.
MARK B. (verified owner) –
Upon receiving the insulin cooler, I experienced excellent service from the seller. It cools down by about 3°C in less than two minutes when plugged in, making it very convenient for diabetics to carry on the go.