Incorrect Addresses
Accurate shipping address is crucial, and it's best to double-check your delivery address. If you provide an incorrect delivery address, we will do our best to redirect the package to the correct address, but sometimes the postal service may not be able to complete this task, and any additional costs incurred will be your responsibility.
Order Tracking
Once we are able to ship your order, a tracking number will be provided. Additional delays beyond our control, such as postal delays or customs checks, may occasionally occur. Thank you for your patience and understanding.
Lost Packages
Every order is guaranteed, and if your package does not arrive, you are eligible for a refund or replacement. Please contact us.
Additional notes on shipping times
Please allow extra time during busy seasons, as postal delays are beyond our control. Other factors such as distance, customs, and natural disasters may lead to further postal delays.
Taxes and Customs Fees
Our prices already include taxes on our end. However, depending on your location's laws, you may be required to pay local customs duties and taxes. We do not cover these fees and taxes. We are not responsible for delays caused by your country's customs department. For more detailed information about charges, please contact your local customs."
Handling:
Our commitment is to dispatch all orders within 1-3 business days. Rest assured, every order comes with tracking from dispatch to delivery.
If you have any questions or concerns about your order, please don't hesitate to reach out to us at 
We are here to help and will do our utmost to assist in tracking missing parcels or investigating any delays.
Thank you for choosing us for your travel needs.
Marc G (verified owner) –
Received the item, just what I wanted. Compact and portable, now fearless wherever I go. Tried the temperature control, just right, really good.
Nashi (verified owner) –
Secretbox is well-crafted, solving the inconvenience of carrying insulin in summer heat for diabetics. Also protects privacy well. Various cooling and insulation methods are user-friendly. Good quality, affordable, trustworthy!
Roxanne Briggs (verified owner) –
Pretty good!
Koleene (verified owner) –
Purchasing this was incredibly convenient. Previously, I was always worried about refrigerating my medicine and couldn’t leave home. Now, with this device, I can even plug it into my car or a power bank to keep my meds cool. Extremely useful.
KatieH (verified owner) –
Very securely packaged, no damage, shipped promptly, ready to travel. Plugged in and tried, temperature dropped in half an hour, very fast, feels a bit thick but doesn’t affect use, looking forward to its effectiveness on the trip.
PB (verified owner) –
Satisfied.
Racer (verified owner) –
Convenient to use, nice.
Francisco Javier Guzman (verified owner) –
Convenient for travel, practical for home. Usage: Easy to carry. Value for money: Exceeds expectations. Workmanship: Finely crafted. Material: Thick and durable.
David Stradley (verified owner) –
Good product, no more worries when dad goes out. Understand all features, quite convenient, hopefully solves the problem of carrying insulin when going out.
Alicia D’Errico (verified owner) –
Very nice. Usage: Preparing for travel, previously only used ice bags, short duration and had to worry about high temperatures on hot days, looked for homestays with fridges, now this can be charged with a power bank, removing worries. Value for money: Acceptable price, all-in-one solution. Workmanship: Well-made. Material: Sturdy and durable.
Devan Beagle (verified owner) –
Magical for outings, no more worries about ice melting, searching for fridges.
Conor (verified owner) –
Overall review: Beautiful. Usage: Bought for mom, filial piety comes first. Good value for money. Workmanship: Nice, beautiful. Material: Good.
W. Murphy (verified owner) –
Feels good to use, right size for easy portability.
frank mccauley (verified owner) –
Just bought a week ago and it dropped in price by 40, what’s that about.
Bolin (verified owner) –
Used immediately after receiving, very convenient, suitable for outings.
RW Henderson NV (verified owner) –
Very convenient to use, relying on it for travel.
Sue M. (verified owner) –
Good. Traveling is convenient. Solves many practical problems. Trustworthy.
Lori Martin (verified owner) –
Overall review: Very good. Usage: Not used yet, feels good. Value for money: Quite good. Workmanship: Attractive. Material: Good all around, worth buying.
Robby90 (verified owner) –
Bought for someone else, looks good, after all, not cheap for over three hundred.
Latty (verified owner) –
Cools effectively, used continuously at home, in the car, with a power bank, very convenient. Used for dad’s insulin, no worries about insulin exposure to high temperatures when going out, dad was very happy.
Les (verified owner) –
Insulin becomes ineffective if not stored at cool temperatures, making blood sugar control difficult. This cooler solves the problem of keeping insulin at the right temperature. Fast delivery, very satisfied.
Jordan Clyburn (verified owner) –
Purchasing this was incredibly convenient. Previously, I was always worried about refrigerating my medicine and couldn’t leave home. Now, with this device, I can even plug it into my car or a power bank to keep my meds cool. Extremely useful.
Mary Gravois (verified owner) –
Received it a few days ago. So far, I’ve only used the charging function. The cooler cools from 26°C (79°F) to 8°C (46°F) in about half an hour using the included power bank, after which the cooling rate slows down. The fan is quiet, and it seems effective,
Nick Hurley (verified owner) –
My mother is diabetic and needs insulin before meals. It was inconvenient to travel or visit during summer. A friend recommended this, it’s simple, convenient, and very good. The product is just as pictured, so I didn’t take a photo. Diabetics can buy with confidence!
One Putt (verified owner) –
Tried the cooling effect, it’s not bad, though the capacity feels a bit small.