Incorrect Addresses
Accurate shipping address is crucial, and it's best to double-check your delivery address. If you provide an incorrect delivery address, we will do our best to redirect the package to the correct address, but sometimes the postal service may not be able to complete this task, and any additional costs incurred will be your responsibility.
Order Tracking
Once we are able to ship your order, a tracking number will be provided. Additional delays beyond our control, such as postal delays or customs checks, may occasionally occur. Thank you for your patience and understanding.
Lost Packages
Every order is guaranteed, and if your package does not arrive, you are eligible for a refund or replacement. Please contact us.
Additional notes on shipping times
Please allow extra time during busy seasons, as postal delays are beyond our control. Other factors such as distance, customs, and natural disasters may lead to further postal delays.
Taxes and Customs Fees
Our prices already include taxes on our end. However, depending on your location's laws, you may be required to pay local customs duties and taxes. We do not cover these fees and taxes. We are not responsible for delays caused by your country's customs department. For more detailed information about charges, please contact your local customs."
Handling:
Our commitment is to dispatch all orders within 1-3 business days. Rest assured, every order comes with tracking from dispatch to delivery.
If you have any questions or concerns about your order, please don't hesitate to reach out to us at 
We are here to help and will do our utmost to assist in tracking missing parcels or investigating any delays.
Thank you for choosing us for your travel needs.
seangougz (verified owner) –
Dad says it’s good.
Phil C (verified owner) –
Bought it for my husband, the box is very convenient with three different carrying methods.
Lori Martin (verified owner) –
Useful for traveling, especially for refrigerating medicines. It’s a bit large but still manageable with a backpack.
John R Meijer (verified owner) –
Good, good! A trustworthy big brand!
justin lushing (verified owner) –
Useful! Really convenient!
Art Lover (verified owner) –
Quite practical.
NCatalan (verified owner) –
I rely on this cooler for medication during vacations. With a 20,000 mAh power bank, it can last over 8 hours, eliminating my worries about going out.
Yvonne D (verified owner) –
The insulation effect is quite good, better than expected!
Reelgal (verified owner) –
Bought for my dad, very convenient compared to a mini-fridge. Tried it upon arrival, temperature control between 36-46°F, quiet cooling, luxurious set with power bank and thermos sleeve makes it super convenient for travel.
Debbie Gunter (verified owner) –
Needs continuous power, works with a power bank, maintains 36-46°F, convenient for my truck driving. Can be used as a cooler in temperatures above 50°F.
Patti Stewart (verified owner) –
Useful with electric power, haven’t tried bio_gel packs yet, unsure about their cooling duration. Good packaging.
egalarza (verified owner) –
Dad can finally travel with peace of mind, can be plugged in or use ice for cooling, very convenient.
Murphy (verified owner) –
Good quality, worth buying. Efficient cooling effect.
Smokey (verified owner) –
Really useful, right size, family members find it very helpful.
Ann Stull (verified owner) –
Quite a good product, great value for money!
Ria2611 (verified owner) –
Bought for my dad who started insulin, makes going out much easier, hope it works well.
Janet (verified owner) –
Trustworthy quality, fast logistics, great cost-effectiveness.
LIsandro Q. (verified owner) –
It’s been a few days since it arrived. I’ve only used the charging function so far, haven’t used the ice crystal or cold storage boxes yet. Using the accompanying power bank, it takes about half an hour to drop from 26 degrees to 8 degrees, then the cooling slows down. The fan isn’t loud, and I’m not sure if there’s a difference between the displayed and actual temperatures, but it feels quite cold. The accompanying power bank can last about 8-9 hours. Once it’s down to the last bar of battery, it can’t maintain below 8 degrees and starts to warm up. That’s about it.
billyg4me (verified owner) –
Relies on it for medication during vacations. A 20000 mAh power bank can last over 8 hours, no longer worried about not being able to go out and have fun.
jkb (verified owner) –
Always needs to be plugged in, use a power bank when going out. The temperature control is between 2 to 8 degrees, which is quite convenient. I drive a truck and it seems to work best when constantly powered. When the ambient temperature is above 10 degrees Celsius, it can be used without power as a cooling thermos. I’ve put in 24 vials of medicine, highly recommend, great quality.
Samantha (verified owner) –
Usage Scenario: Outdoors Travel
Portability: Convenient
User Experience: Excellent heat retention. With ice crystals, it can last for 10 hours at a room temperature of 70°F
patti (verified owner) –
Every time, the old man worries about the hassle of carrying insulin when going out, and then he came across the Secret Box. After buying it, he found it very useful. It cools down quickly and maintains a stable temperature, a blessing for diabetics.
Valarie Bliss (verified owner) –
So creative! So cool! I really like it. I bought it for my child who is attending university in another place to store purchased biological preparations and injectables. It’s suitable for courier transportation, air, and land transport, which is especially great! And the thermal insulation effect is trustworthy.
Diego Quinteros (verified owner) –
Ready to go out for travel, the cost performance is quite good, and the insulation box is not too big, overall I like it very much. The packaging is very good, and there are many things included, it’s convenient for charging on the go or carrying ice packs.
Fredericka Moore (verified owner) –
Storing insulin at room temperature can cause it to become ineffective at controlling blood sugar. It’s inconvenient to keep it refrigerated when outside. After buying this, there’s no longer a need to worry about insulin being ineffective due to high temperatures. Satisfied.