Incorrect Addresses
Accurate shipping address is crucial, and it's best to double-check your delivery address. If you provide an incorrect delivery address, we will do our best to redirect the package to the correct address, but sometimes the postal service may not be able to complete this task, and any additional costs incurred will be your responsibility.
Order Tracking
Once we are able to ship your order, a tracking number will be provided. Additional delays beyond our control, such as postal delays or customs checks, may occasionally occur. Thank you for your patience and understanding.
Lost Packages
Every order is guaranteed, and if your package does not arrive, you are eligible for a refund or replacement. Please contact us.
Additional notes on shipping times
Please allow extra time during busy seasons, as postal delays are beyond our control. Other factors such as distance, customs, and natural disasters may lead to further postal delays.
Taxes and Customs Fees
Our prices already include taxes on our end. However, depending on your location's laws, you may be required to pay local customs duties and taxes. We do not cover these fees and taxes. We are not responsible for delays caused by your country's customs department. For more detailed information about charges, please contact your local customs."
Handling:
Our commitment is to dispatch all orders within 1-3 business days. Rest assured, every order comes with tracking from dispatch to delivery.
If you have any questions or concerns about your order, please don't hesitate to reach out to us at We are here to help and will do our utmost to assist in tracking missing parcels or investigating any delays.
Thank you for choosing us for your travel needs.
RAMON FAZAH (verified owner) –
Good quality, but a bit too large for travel, more suitable for car use. Fast shipping.
Anthony (verified owner) –
Traveling with medicine is so convenient now.
Tom Hess (verified owner) –
Overall, really nice. Customer service is excellent, very responsive. Great value for money, highly recommend.
Jeff Davies (verified owner) –
Great insulation. Using a bio_gel ice pack, it can last 10 hours at room temperature of 20°C (68°F).
New Home Owner Ant (verified owner) –
After receiving, conducted a continuous 36-hour power test. The temperature is generally fine, maintained between 3-8°C (37-46°F), with a brief drop to 2°C (36°F). The cooling part seems to be always working.