Incorrect Addresses
Accurate shipping address is crucial, and it's best to double-check your delivery address. If you provide an incorrect delivery address, we will do our best to redirect the package to the correct address, but sometimes the postal service may not be able to complete this task, and any additional costs incurred will be your responsibility.
Order Tracking
Once we are able to ship your order, a tracking number will be provided. Additional delays beyond our control, such as postal delays or customs checks, may occasionally occur. Thank you for your patience and understanding.
Lost Packages
Every order is guaranteed, and if your package does not arrive, you are eligible for a refund or replacement. Please contact us.
Additional notes on shipping times
Please allow extra time during busy seasons, as postal delays are beyond our control. Other factors such as distance, customs, and natural disasters may lead to further postal delays.
Taxes and Customs Fees
Our prices already include taxes on our end. However, depending on your location's laws, you may be required to pay local customs duties and taxes. We do not cover these fees and taxes. We are not responsible for delays caused by your country's customs department. For more detailed information about charges, please contact your local customs."
Handling:
Our commitment is to dispatch all orders within 1-3 business days. Rest assured, every order comes with tracking from dispatch to delivery.
If you have any questions or concerns about your order, please don't hesitate to reach out to us at We are here to help and will do our utmost to assist in tracking missing parcels or investigating any delays.
Thank you for choosing us for your travel needs.
ellen weprin (verified owner) –
Insulin cooler looks great, as compact as a regular thermos, very satisfied with its portability and performance.
wade belcher (verified owner) –
Summer travels with medicine are no longer a worry, this multifunctional storage device is a game changer.
Andrei Safronov (verified owner) –
Researched a lot before choosing this brand, very convenient for elderly family members.
Lone Star 1 (verified owner) –
Tested and works well, sturdy packaging, seems like a good product, giving a positive review.
Sam (verified owner) –
Fantastic product, especially since it was purchased during a sale. It’s functional and the size is perfect!
Ron Delaney (verified owner) –
Received the product, only tested once at home to check temperature, reached 36-46°F (2-8°C). Beautiful design, easy to operate, convenient to carry, very satisfied.
Larry Luter (verified owner) –
Really handy, maintains cool temperature for refrigerated medications, small portable fridge for travel.
Sheena (verified owner) –
Decent product, been using it for a few days. Recirculating cooling, holds about 1 pen and 2-3 vials. Fast delivery.
Fernando balderas (verified owner) –
Great shopping experience, attentive service, highly recommended!
Stephen Austrie (verified owner) –
Mom loves it, no more worries when going out, lightweight and looks good.
Nanette Idell (verified owner) –
Bought for my dad who started insulin, this ‘Secretbox’ helps him travel without worry, even in summer.
Ashnight9 (verified owner) –
Fully functional, better than expected. Will recommend to friends.
Rebecca (verified owner) –
Excellent quality. This is my second purchase. Will buy again. Very convenient, especially for traveling.
David A Pedersen (verified owner) –
Tried it, feels good.
Gaby (verified owner) –
Good, easy for the elderly to use.
Racer (verified owner) –
Delivered in the morning, the ice crystals were ready, no delay. A bit cumbersome to carry and use at hotels.
Debbie Gunter (verified owner) –
Not bad at all.
Nancy (verified owner) –
Quite good, quality is satisfactory.
Linda L. Nelson (verified owner) –
Bought for the first time as a gift for an elderly person. I hope they like it. Now they can travel long distances with their medication kept cool.
John S (verified owner) –
Great value for money, very convenient for travel.
TMac (verified owner) –
Tried it after returning, feels quite good. Hope it works well!
Karen (verified owner) –
Worth buying, great value for money.
dobiegillis (verified owner) –
High aesthetic value, effective cooling and warming. Very reliable, worth buying, will recommend to friends.
Lynn (verified owner) –
A must-have for diabetics, clean, convenient, and useful. Hope more people see and buy it. Thumbs up!!!
Robert Barry (verified owner) –
Bought for a friend.