Incorrect Addresses
Accurate shipping address is crucial, and it's best to double-check your delivery address. If you provide an incorrect delivery address, we will do our best to redirect the package to the correct address, but sometimes the postal service may not be able to complete this task, and any additional costs incurred will be your responsibility.
Order Tracking
Once we are able to ship your order, a tracking number will be provided. Additional delays beyond our control, such as postal delays or customs checks, may occasionally occur. Thank you for your patience and understanding.
Lost Packages
Every order is guaranteed, and if your package does not arrive, you are eligible for a refund or replacement. Please contact us.
Additional notes on shipping times
Please allow extra time during busy seasons, as postal delays are beyond our control. Other factors such as distance, customs, and natural disasters may lead to further postal delays.
Taxes and Customs Fees
Our prices already include taxes on our end. However, depending on your location's laws, you may be required to pay local customs duties and taxes. We do not cover these fees and taxes. We are not responsible for delays caused by your country's customs department. For more detailed information about charges, please contact your local customs."
Handling:
Our commitment is to dispatch all orders within 1-3 business days. Rest assured, every order comes with tracking from dispatch to delivery.
If you have any questions or concerns about your order, please don't hesitate to reach out to us at 
We are here to help and will do our utmost to assist in tracking missing parcels or investigating any delays.
Thank you for choosing us for your travel needs.
Amy (verified owner) –
Easy to carry.
Jeff Davies (verified owner) –
Extremely useful and convenient, no worries about high temperatures when outside.
Kevin Simmons (verified owner) –
Very good and satisfying!
Mike V. (verified owner) –
Consistently good quality, very happy with this product!
Elliott (verified owner) –
Trial use was okay, hoping it lasts.
Elizabeth Ann Hardin (verified owner) –
Solves a big problem when traveling, very handy.
Corrine Flatt (verified owner) –
Good product, convenient for business trips.
Austin Hanson (verified owner) –
Looks good, hope it lasts.
Mark Spark (verified owner) –
Very useful and good quality, satisfied.
S. Locke (verified owner) –
Good quality, makes traveling easier.
Robert Barry (verified owner) –
Excellent cooling effect, compact.
TJ R. (verified owner) –
Satisfied with the product, but the outer packaging was damaged during shipping.
liz barthe (verified owner) –
Product arrived undamaged.
Fred Behning (verified owner) –
Just received, looks good, convenient for travel.
Duke DeLano (verified owner) –
Useful and nice.
Bolin (verified owner) –
Very useful and convenient.
Jeanann Chalender (verified owner) –
Tested with a power bank, worked for 11 hours without issues. Currently in good condition.
Mashmal (verified owner) –
Pretty good for business trips, very convenient.
Abby (verified owner) –
Overall good, still testing the functions. Good value for money, worth buying.
Nick Hurley (verified owner) –
Well-made and tested well. A great aid for carrying insulin on business trips.
B (verified owner) –
Haven’t used it yet, got it for traveling. It’ll be great for insulin storage.
Rdziol (verified owner) –
Nice product!
Graciela MacLeod (verified owner) –
Used it once before reviewing. It works well with three modes: electric cooling, short-term ice packs, and emergency ice. Downside: limited storage space, fits only 3-4 injection vials without packaging.
ellen r moore (verified owner) –
Good so far, used ice packs and it keeps things cold effectively.
Jon Dickerson (verified owner) –
Great quality, excellent insulation! Keeps things cold very well.