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Frequently Asked Questions

Storing Medications

Can insulin be stored in the travel cooler case?

Yes, storing insulin is its main function. In fact, many customers use it specifically for insulin storage. Unopened insulin should be kept in a refrigerator at 35-46°F or 2-8°C,  taking care not to go below 32°F or 0℃ as this may lead to crystallization. Be sure to use it before the expiration date.

Here is a list of commonly used insulins: Admelog, Apidra, Lantus, Toujeo, Afrezza, Basaglar, Humalog, Humulin, Lyumjev, Fiasp, Levemir, Novolin, Novolog, NovoRapid, Ryzodeg, Tresiba, Mixtard, Insugen, Xultophy.

As well as the companies that produce them: MannKind, Eli Lilly, Novo Nordisk, Biocon, AstraZeneca.

If your insulin medication is not on this list, you can still use the travel cooler case based on its need for refrigeration.

Can the travel cooler be used for growth hormones?

Certainly, based on our surveys, a significant portion of our customers use it for storing growth hormones. Growth hormones are even more temperature-sensitive and require a higher level of temperature stability. We have upgraded the refrigeration compartment to ensure a more stable temperature, providing enhanced protection for the medication.

Here is a list of commonly used growth hormones:
Norditropin, Genotropin, Humatrope, Saizen, Nutropin, Increlex, Omnitrope, Tev-Tropin, Zomacton.

As well as the companies that produce them:
Eli Lilly, F. Hoffmann-La Roche, Ipsen, Sandoz, Teva Pharmaceutical Industries, Novartis, Ferring Pharmaceuticals.

If your growth hormone medication is not on this list, you can still use the cooler box based on its need for refrigeration.

Can the travel cooler be used for interferon medications?

Yes, as long as your interferon medication requires refrigeration within the 35-46°F or 2-8°C range.

Can the travel cooler be used for medications other than insulin?

Yes, as long as your medication requires refrigeration within the 35-46°F or 2-8°C range.

Will the medication be frozen?

Our Travel Cooler Case starts at 46°F or 8°C, pauses at 35°F or 2°C, precisely controlling the temperature. The LED display on the lid shows the real-time temperature. When using the Bio-Gel Ice Pack, it protects the medication from freezing.

Temperature and Cooling Duration

What is the operating temperature of the Cooler?

The Travel Cooler Case can operate within an ambient temperature range of 35-113°F or 2-45°C, maintaining the internal temperature of the case at 35-46°F or 2-8°C.

How long can the travel cooler keep medications cold?

When plugged in, the box can cool indefinitely.
When using the Bio-Gel Ice Pack, it can maintain for approximately 30 hours (at a room temperature of 35-46°F or 2-8°C).
When using an ice bucket, it can maintain for about 6-8 hours.

How do I know the current temperature of the box?

There is an LED display on the lid of the Travel Cooler Case that shows the current temperature.

Travel Use

Which product should I choose?

If your journey extends beyond 24 hours and there is a power source at your rest stops, the Standard model would be the ideal choice. This model offers a cooling period of 30 hours when utilizing Bio-Gel Ice Pack, and can operate indefinitely when plugged in.

If your travel duration exceeds 48 hours and the power source at your rest stops is unreliable, the Unlimited model would be optimal. This variant provides 30 hours of cooling using a Bio-Gel Ice Pack, an additional 12 hours of insulation with a single Power Bank, and can operate indefinitely when plugged in.

For journeys not exceeding 24 hours, the Portable model would be suitable. It provides a cooling duration of 30 hours using a Bio-Gel Ice Pack, and a 6-hour cooling period when using an ice bucket.

The cooling time is related to the ambient temperature. The cooling times mentioned above were measured at an ambient temperature of 77°F or 25°C. The cooler operates at temperatures from 35-113°F or 2-45°C  .

Can I use the travel cooler case with a car cigarette lighter?

As long as your car cigarette lighter has a USB port.

Can I use a solar panel?

Similarly, your solar panel needs to have a USB port to be compatible.

How long can the power bank last?

It depends on the capacity of the power bank. The power bank we provide can work continuously for up to 10 hours.

Is the travel cooler case allowed on airplanes?

The medication cooler is TSA-approved, allowing you to pass through airport security with refrigerated medications.

Is the travel cooler case noisy when it's cooling?

It produces very little noise, less than 30db, which means you can hardly feel it working.

How fast does the travel cooler case cool?

The cooler takes about 10 minutes to cool from room temperature ( about 77°F or 25°C ) to below 46°F / 8°C.

Shipping

When can I expect to receive the goods?

Delivery is typically completed within 7-12 business days. However, specific times may vary depending on your location. Please refer to our shipping policy for more details.

Refunds and Quality Guarantee

Can I get a refund if I'm not satisfied with the product?

You will enjoy our products. But in case you don’t... we offer a 60-day refund policy, covering all products on our website. Here are the specific details of our refund policy.

How long is the warranty period?

We also offer a three-year warranty for all cooler products and a six-month warranty for power banks. Here are the specific details of our warranty policy.

CONTACT US

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